CELLIANT365 Return Policy

Sheets, Pillowcases, Pillows & Bedding Bundles

60-Night Bedding Trial

We want you to feel the difference CELLIANT365 bedding makes as part of your sleep routine. If your eligible CELLIANT365 sheets, pillowcases, pillows, or bedding bundle purchased directly from CELLIANT365 are not the right fit, you may request a return or exchange within 60 nights of delivery.

This policy applies only to purchases made directly through www.celliant365.com. Amazon orders are governed by Amazon’s return policy. Wholesale, gifting, tradeshow, distributor, and other non-DTC purchases are not covered by this DTC return policy unless CELLIANT365 separately authorizes an exception.

Exchanges and store credit are free within the 60-night bedding trial. Refund returns are issued to the original payment method, less the return-label fee, after the returned item is received by our returns warehouse and accepted for processing.

CELLIANT365 Errors: Wrong, Damaged, Defective, or Missing Items

If the issue was caused by CELLIANT365 including a wrong, damaged, defective, or missing item, CELLIANT365 will make the customer fully whole:

  • CELLIANT365 will refund the full product price, original shipping, and applicable taxes
  • Waive any return-label fee
  • Provide a prepaid return label if a return is needed
  • Issue a goodwill discount code for future or replacement purchase

Refunds are typically issued within 5–10 business days after the return is received by the returns warehouse and accepted for processing, though your bank or payment provider may require additional posting time. CELLIANT365 reserves the right to limit returns or exchanges in cases of suspected misuse, fraud, or excessive return activity.

Socks & Sleep Masks

CELLIANT365 socks, wristbands, viscose sleep masks, and silk sleep masks are final sale once opened or unsealed for hygiene reasons. If these items are unopened and factory-sealed, they may be returned within 30 days of delivery. Wrong, damaged, or defective items are always covered under the CELLIANT365 error terms.

How to Start a Return

Email us at support@celliant365.com with:

  • Subject: “Return”
  • Order number
  • Your name
  • Reason for return

We’ll send your return instructions and, where applicable, a prepaid return label. Be sure to:

  • Pack the item securely
  • Include your order number inside the return package

Refunds

Once we receive and accept your return at our returns warehouse, refunds are typically issued within 5–10 business days to your original payment method. Your bank or payment provider may require additional posting time.

Gifts

Gift returns follow the same process. Refunds go to the original payment method used at checkout.

This policy does not affect your statutory rights.